Accessibility Statement
This accessibility statement applies to the Flitwick town Council website: https://www.flitwick.gov.uk
This website is run by Flitwick Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- there’s a limit to how far you can magnify the map on our ‘contact us’ page. This is provided by Google which is a third party
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email info@flitwick.gov.uk
- call 01525 631900
- Write to us or visit us at Flitwick Town Council, The Rufus Centre, Steppingly Road, Flitwick, Bedfordshire. MK45 1AH
We’ll consider your request and get back to you in 10 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Technical information about this website’s accessibility
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
- email info@flitwick.gov.uk
- call 01525 631900
- Write to us or visit us at Flitwick Town Council, The Rufus Centre, Steppingly Road, Flitwick, Bedfordshire. MK45 1AH
We’ll consider your request and get back to you in 10 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us.
Technical information about this website’s accessibility
Flitwick town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website framework is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some content is partially compliant, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Some pages may contain attachments or elements which are not currently compliant, such as:
- Older PDF files such as Meeting Minutes and Agendas
- Videos
- Content produced by third parties or using third party software
Non compliance with the accessibility regulations
We will do all we can to identify content that is non-compliant.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we will make sure our use of images meets accessibility standards.
Disproportionate burden
We have not identified any areas that we believe constitute a disproportionate burden.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, where possible, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Agendas & Minutes before this date.
Any new PDFs or Word documents we publish will meet accessibility standards.
LIVE STREAM VIDEO
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we're doing to imrove accessibility
We plan to improve accessibility on this website by addressing non-compliance issues (where possible) by September 2020.
We will provide staff training to ensure that all new content added meets accessibility criteria.
We also run monthly and quarterly reports to identify and address accessibility issues.
Preparation of this accessibility statement
This statement was prepared on 09 July 2020. It was last reviewed on 09 July 2020.
This website was last tested on 09 July 2020. The test was carried out by fnscreative